We are here to answer any questions you have regarding courses, schedules and
purchases. If your question is not answered below, please don't hesitate to contact
us via the form to the right or by phone at 781-487-3200.
New Horizons of Boston Frequently Asked Questions
How do I enroll in a class?
You can purchase training directly on our website. Once you have found the class you are interested in, select “Add to Cart.” You will be taken to the Shopping Cart page to review your selections. When you are ready, click “Purchase” to continue to the login page. Once you are logged in, complete the form to submit your purchase.
Can I request a course that is not on your schedule or available
when I need it?
Yes. If you need a course that is not currently on our schedule or available at the right time, we will work with you to find the right solution. To get started, complete the form to the right or call us at 781-487-3200.
Online Purchasing Questions
What types of payment are accepted?
We accept Visa, American Express, Master Card, Pre-Paid Training Coupons,
Invoice/ Purchase Orders, Club Memberships, Microsoft Software Assurance
Training Vouchers or Cisco Learning Credits.
When will my credit card be charged?
Your credit card will not be charged until your order has been confirmed.
When is my class enrollment confirmed?
After submitting your purchase online, you will receive an email confirming your order submission; this is not your enrollment confirmation. Once we review your order and confirm course availability, you will receive a second email with a transaction code confirming your enrollment. Please note that we will not charge your credit card until
your enrollment is confirmed. Please allow up to 24 hours for a confirmation.
How do I change or cancel an online purchase?
If you need to change or cancel an online purchase, call the center directly to speak to a New Horizons representative. We are happy to make any changes or cancellations in accordance with our Cancellation and Refund Policy.
How do I check the status of my online order?
To check the status of your online order, log in to “My Account” and click on “Purchases.” Each purchase will either have a status of Pending or Confirmed.
New Horizons of Boston Cancellation & Refund Policies
Corporate Cancellation Policy for open enrollment Application
& Technical classes
Please notify New Horizons more than ten (10) business days in advance of your scheduled
class, should you need to cancel or reschedule your reservation. This will secure transfer
or refund of your tuition. If a client chooses to cancel less than ten (10) business days
prior to the scheduled training date, the client acknowledges responsibility to pay a fee representing 100% of the total amount due and an additional $50.00 no show fee will be incurred. Companies who are redeeming prepaid coupons for classes will be charged
one voucher per day of class for canceling less than ten (10) business days prior to the scheduled training date. Vouchers or Coupons are valid for 1 year from date of purchase.
Corporate Late Policy
Please arrive 20 minutes prior to you class time. If you arrive 15 minutes late, we may
give your seat away to another student on stand-by. If you arrive 30 minutes late,
you may not be admitted.
Consumer Cancellation & Refund Policy
If a student cancels within five business days from the date of enrollment (defined as
the date of enrollment agreement signature by both parties) but prior to beginning of the
program, moneys paid to the school shall be refunded 100%. If the student cancels 7
days prior to the first day of course, the school will be allowed to charge a $50 fee to
cover administrative fees.
If a student enrolls and withdraws or discontinues after the first course of the program has begun but prior to the completion of the program, the following minimum refunds apply:
- For a student withdrawing from or discontinuing the program during the first seven calendar days of the program, the tuition charges refunded by the school shall be at least 75% of the tuition for the program.
- For a student withdrawing from or discontinuing the program after the first seven calendar days, but within the first 25% of the program, the tuition charges refunded
by the school shall be at least 55% of the tuition for the program.
- For a student withdrawing from or discontinuing the program after 25%, but within
50% of the program, the tuition charges refunded by the school shall be at least
30% of the tuition for the program.
- For a student withdrawing from or discontinuing the program after 50%, the student
is entitled to no refund. In the event that a student is absent from class (excused or
unexcused) more than 20% of the total course hours and/or labs the student will
be withdrawn from the course with the requirement of retaking the course.
The official date of withdrawal for the purpose of a refund shall be the last
recorded date of attendance. All refunds due shall be made within 30 – 60
days of written notification.
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If you have any questions about training with New Horizons of Boston, fill out our form to the right, and a representative will contact you shortly.